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Saving does not complete properly

Posted: Mon Jul 26, 2021 1:33 am
by white
We have received a bug report from a user of a PC game we have released.

The problem is that the game does not save properly.
When I looked at the SaveFile.es3 file provided by the user, it was a blank file.
I also looked at the SaveFile.es3.tmp file. It was just missing one } at the end.
When I added the }, it worked as a normal save data.

Note that the save location is Persistent Data Path.
For reference, the user is a Windows 10 user with a Japanese environment.

There are many users of this game, but so far he is the only one who has reported this problem, so I'm wondering if it originates from the PC environment.

Do you have any idea how to solve the problem?

Re: Saving does not complete properly

Posted: Mon Jul 26, 2021 12:44 pm
by Joel
Hi there,

This indicates that an exception occurred during the saving process. Unfortunately without knowing what exception occurred, it's impossible to know what caused the issue. For example, it could be that there was not storage space on the device, another process was accessing the file so it couldn't be written to, or many other things which can prevent the application to be able to commit a file to the file system.

I'd also recommend ensuring that your application is released with the latest version of Easy Save to ensure it's not due to a bug which has since been patched.

All the best,
Joel