Send us a project to reproduce an issue

Only use this form if you’ve been asked to send a project to reproduce an issue by a member of Moodkie staff.

The project you send us must adhere to the following:

  1. It must be a new project with a simple scene which isolates your issue to our asset (unless otherwise specified).
  2. It must use the latest version of our asset from the Asset Store.
  3. It must only contain the bare minimum content and logic to isolate the issue to our asset. We may reject projects which are overly complex.
  4. It must not contain any compilation errors when opening the project (unless the issue regards this compilation error).
  5. The project must have it’s Library folder removed and be placed in a compressed zip or 7z.
  6. The project must not be shared publicly.

    Name (required)

    Email (required)

    Order or Invoice Number (required)
    See here for information on finding your invoice or order number.

    Where you were requested to send this (required)
    For example, the URL to a forum post or Discord message, a support ticket number, or an explanation of where it was requested.

    Private URL to project (required)
    This should be a project in a compressed ZIP or 7z with it's Library folder removed.
    Accepted services: Google Drive, WeTransfer, OneDrive, Dropbox, Box, iCloud, private Github. Other services may be rejected.

    Description of the issue (required)
    Describe how you're currently using the asset, and what the symptoms of your issue are.

    Step-by-step instructions (required)
    Ensure that these issues begin from opening the project, and be as detailed as possible.